Help Center

Our team is always here to assist you with all your queries about our products, services, and policies. Explore below to find answers to common questions, or contact us directly for support.

Customer Support 

For direct support, you can contact us via phone or emailing your nearest store. You can also visit us at our store and find expert assistance with your purchase or queries. 

FAQs 

1. What is your refund policy?
   Refunds are only available for faulty products. We do not offer refunds for change of mind or non-faulty items. For more information, visit our Returns page.
   
   
2. Do you provide a warranty on your products? 
   We liaise with manufacturers to facilitate warranty claims. To initiate a claim, please contact or visit the About Clean store where you made the purchase with proof of purchase. Warranty coverage is subject to the terms outlined by the manufacturer.
   
   
3. How do I know if a product is fit for purpose? 
   All our products comply with Australian standards and are guaranteed to be fit for purpose. If you are unsure whether a product is the right fit for your needs, we recommend contacting or visiting your nearest About Clean store for personalised advice.
   
   
4. Are there any Terms and Conditions I should be aware of?
   Yes, our Terms and Conditions outline details regarding the use of our products, services, and policies. For complete information, read through our terms and conditions.
   
   
5. Do you provide guides or tutorials for your vacuum cleaners? 
   Yes, every vacuum cleaner comes with a detailed user manual that includes instructions on how to use, maintain, and care for your product effectively. If you need further assistance, feel free to ask our friendly store members!
   
   
6. How Can I Troubleshoot Issues with My Vacuum Cleaner? 
   For troubleshooting and expert assistance, we recommend contacting your local About Clean store or the product manufacturer directly. Both can help diagnose and resolve any problems effectively.
   
   
7. How can I track my order? 
   At About Clean, we partner with leading shipping partners in Australia and New Zealand to ensure a seamless delivery process for our customers. Once your order is confirmed and shipped, you will receive your tracking number at the email or mobile number that you have supplied, as applicable.